Ticketing Coordinator

Position: Ticketing Coordinator

Reports To: Director of Guest Services

Department: Guest Services

Salary Range: Full-Time Hourly, $18.50-$21.00/hour

Job Description

Our Ticketing Coordinator is part of a dynamic team whose goal is to provide superior customer service, while supporting ongoing museum programs. Individuals in this position are responsible for assisting the department director in the day-to-day operations of the museum’s ticket window, and tramcar service.

Responsibilities

• Perform daily ticket office opening, and closing procedures.
• Handle all sales and register functions, including selling and processing museum memberships.
• Supervise part-time ticketing employees and ensure all policies and procedures are followed.
• Actively greet all customers, while providing high quality customer service.
• Answer customer questions and provide additional information to all guests.
• Service inbound calls and inquiries in a professional manner.
• Monitor guest activities to ensure compliance with established safety practices.
• Provide directions and other pertinent information to guests.
• All other duties as assigned.

Qualifications and Education Requirements

•  High School Degree or equivalent.
• Previous customer service or retail experience.

Preferred Skills

• Must be able to work weekends, evening hours, or holidays as needed.
• Positive, friendly, welcoming attitude.

Additional Notes

Because we know that no one will meet 100% of what is expected for any role, and because we understand that some applicants could refrain from applying if they do not meet 100% of qualifications, we urge you to consider applying if much of this description describes you.

Battleship New Jersey recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Battleship New Jersey may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, search firms and others.

Equal Opportunity Employer

Battleship New Jersey is proud to be an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.