Guest Services Associate Job Description

Position: Guest Services Associate

Reports To: Director of Guest Services

Department: Guest Services

Salary Range: $15.50 – $18.50/hour

Job Description

Our Guest Services Associates are a part of a dynamic team whose goal is to provide superior customer service, and overall excellent experience for our guests. Individuals in this position are responsible for selling tour tickets, and merchandise in the Museum Store and box office.

Responsibilities

• Perform daily register opening, and closing, procedures
• Handle Ticket and Membership sales and renewals
• Actively greet all customers, while providing high quality customer service
• Answer customer questions and provide additional information to all guests
• Service inbound calls and inquiries in a professional manner
• Monitor guest activities to ensure compliance with established safety practices.
• Provide directions and other pertinent information to guests
• All other duties as assigned

Qualifications and Education Requirements

• High school diploma or equivalent

Preferred Skills

• Must be able to work weekends, evening hours, or holidays as needed
• Positive, friendly, welcoming attitude
• Superior customer service skills
• Ability to handle confidential information
• Flexibility in adjusting to assignment and environment changes
• Strong interpersonal and conflict resolution skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to work as part of a dynamic team, as well as independently
• Prior experience with Blackbaud Altru or similar CRM system

Additional Notes

Because we know that no one will meet 100% of what is expected for any role, and because we understand that some applicants could refrain from applying if they do not meet 100% of qualifications, we urge you to consider applying if much of this description describes you.

Battleship New Jersey recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Battleship New Jersey may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, search firms and others.

Equal Opportunity Employer

Battleship New Jersey is proud to be an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Submit your resume and cover letter here. Please do not attempt to contact directly. Thank you for your interest in the Battleship New Jersey.